Beach on Cumberland Island

Frequently Asked Questions - FAQs

We hope to answer some of your questions here. If you don't see what you're looking for, please drop us a line using our "Contact" page or by sending us an email.

1. Is the boat safe?

Our boat is registered with the USCG and is inspected regularly to ensure that not only is the boat sea-worthy and safe, but that all systems are in excellent working order and we have everything aboard to keep you safe. These items include: life jackets, flares, life raft, EPIRB (emergency position reporting beacon), AIS (automatic identification system), and VHF radio. We go above and beyond what is required by the Coast Guard. Your safety is our #1 concern.

2. Do I have to wear a life jacket?

We have enough life jackets on board for each person. When you board, you will be given a briefing by the Captain and told where to find them in case they are needed. You do NOT have to wear the jacket while we are underway unless the Captain deems it necessary for your safety. All children 6 years old and younger MUST wear a life jacket at ALL TIMES while aboard the boat. Please note that we do not have infant jackets. If there is an infant, the person holding the infant must wear a life jacket and must remain in the cockpit or saloon.

3. What is the difference between a catamaran and regular sailboat?

The main difference between a catamaran and a traditional/monohull sailboat, is that the catamaran is balanced on two hulls. This means more space, more comfort and greater stability. The interior of a catamaran is much larger and allows more freedom of movement, the cabins are more spacious and more like real rooms, the saloon (Main inside gathering area) is comfortable and has large windows. People often choose a catamaran because they want to have a comfortable and more “stable” cruise. Another fundamental difference: the catamaran sits "on" the water, while the sailboat sits "in" the water, thus the sailboat splits the water while the catamaran sails effortlessly across it. The catamaran remains straight (little to no heeling) and does not give the feeling of being inclined, it rides higher, you can enjoy the scenery and it has  increased ventilation.

4. Will I get sea-sick?

Catamarans have 2 hulls and sit up-right in the water, they don't lean/heel/tip over like traditional monohull sailboats. They are wide and stable and provide a comfortable ride across the water. This doesn't mean that you won't feel the ocean, we will rock a little and waves may occasionally splash across the front of the boat, but you won't be leaning over to one side trying to stay up-right. Having said that, if you are prone to motion sickness, we advise you to take medication 8 - 12 hours PRIOR to getting on the boat and bring enough medication if you are spending more than a few hours with us.

5. Are Credit Cards accepted?

Yes, we accept most major debit and credit cards: American Express, Mastercard, Visa, Discover, etc. We of course also accept cash and checks.

6. Can we tip the captain or crew?

Gratuity is not included in the price of a charter. If you've enjoyed your experience, tips for our hardworking crew are greatly appreciated! Gratuity aboard a charter boat works similarly to restaurant gratuities and ranges from 15-20%.

7. What should I should bring along?

The cockpit in the back of the boat is covered and the sails do provide some shade from the sun. However, we do recommend that all passengers bring hat, sunglasses and wear biodegradable sunscreen while aboard the boat (please no aerosol sunscreen on the boat). A light jacket is also recommended in the cooler months as it is typically several degrees cooler on the water. We also suggest bringing a camera or smartphone to take lots of pictures to remember your day on the water. Remember that this is a moving vessel and there will be wind - hang on to your belongings - secure them to yourself if possible.

8. Are food and beverages allowed on board?

Yes; you are more than welcome to bring both food and beverages, but please be reasonable. If you are looking to get wasted on a boat then our trips are not for you. If you are under 21, you may not consume alcohol on board our vessel. We provide a refrigerator and cooler for our guests to use aboard every trip. Due to the nature of a boat we ask that you limit glass if possible. If you bring a glass bottle on board, please let our crew know so they can store it properly and ensure the safety of the bottle, and you, during your voyage.

9. Do I need to wear boat shoes?

While boat shoes are not required, we do recommend you wear comfortable shoes and please NO heels. We also recommend NOT wearing dark soled shoes as they can mark up and leave streaks on the deck. White or light soled shoes are best, although barefoot is highly recommended.

10. Are there bathrooms on the boat?

We do have two bathrooms (they are called a head on a boat). Toilets on a boat are very different than the normal toilets you have at home. NOTHING that has not gone through your body should go into the toilet! This includes: No toilet paper, NO tissues, NO feminine products, etc.  NOTHING that you have not personally digested.  Clogging a toilet on a boat is a big deal and can cause major problems for all guests.  We suggest that you to try use a restroom prior to boarding.  If you do need to use the head, just ask a member of our crew and they will instruct you on how to you our composting toilets. Remember - only human waste goes in. Thank you!

11. Can I smoke on board?

No, for the safety and comfort of our guests we do not allow smoking on board.

12. Is the boat pet friendly?

Unfortunately, no.  We do not allow pets onboard the boat. this is for the safety of the pets as well as the passengers.

13. Is the boat handicap accessible?

Unfortunately, our boat is not handicap accessible. However, our crew will make every effort to accommodate all passengers to the best of our ability. For passengers with special requirements, please contact our office directly so we can discuss how we may be able to best accommodate your group.

14. Will we see dolphin, wild horses, and other wildlife?

While we cannot guarantee dolphin or wild horse sightings, as we are viewing these wild animals in their native habitats, we usually do see numerous dolphin pods on our charters. It is up to these amazing animals to determine how close or how far they stay from the boat. We are always respectful and practice safe and considerate standards of viewing.

15. Why does the sunset sail go out at different times?

We try to schedule the sunset sails so that you always get a great view of the setting sun. Depending on the time of year and daylight savings time, the sun will set at different times.

16. How early should I arrive?

Please plan to arrive 15 minutes prior to departure time. Please use the restroom before boarding; there are restrooms available at the marina; a 1 minute drive or 5 minute walk from our slip. The restaurant has restrooms for guests of the restaurant only.

17. Where do we park?

There is plenty of FREE parking around the marina area, however during the summer months and weekends parking can be very difficult to find.  We suggest arriving early during those times.

18. What happens if I am late to the boat?

There are no refunds for missed sails. If you are not at the boat at the time of departure , we reserve the right to cut the cruise short or to cancel. We cannot hold the boat for people running late as we often have a tight schedule. Parking at the marina can be difficult in the summer. Please allow enough time to park and get to our dock.

19. What is your cancellation policy?

Any cancellations or changes to your reservation should be made at least 48 hours prior to your charter to receive a full refund. No-shows will be charged full price.  If we or the Captain make the decision to cancel a charter due to weather or other factors, we will provide a full refund.

20. What happens if it rains?

Severe weather in this area is rare and cruises will proceed as scheduled in light rain and other mild weather conditions. Our boat has 360-degree, protected viewing areas! Lightning and high winds are a problem and because we value your safety above all else, if we need to cancel your trip due to bad-weather, there is no cancellation charge and you will receive a full refund or be able to reschedule your cruise (subject to availability). Cruises already underway that need to be cut short due to adverse weather conditions (this will be at the discretion of the Captain) will be given a pro-rated refund. 

21. What happens after we book a sailing charter?

We get to work preparing for your adventure and you will receive two emails. First a receipt and once your booking is confirmed (meaning you are good to go) you will receive a second confirmation email with meeting address and other important details about your tour. Be sure to read your confirmation email for all tour information, including meeting time, date, and location.

22. We had a FANTASTIC time - How do I tell everyone?

Word of mouth is the best advertising and we appreciate you spreading the word about your experience. Please leave us a 5 star review on TripAdvisor, Yelp!, Google and Facebook. You can also post pictures and videos on Facebook, YouTube, Instagram and TikTok and Tweet about your fun experience! We LOVE seeing your smiles on social media! If for some reason you had a less than stellar experience, we want to hear about it right away so we can make things right. You can speak to your captain, first mate or give us a call and we will work with you to address any concerns or problems you may have encountered.

 
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